Shipping policy
Shipping Policy
Last updated: September 12, 2026
At MiloPenguin, all our products are made to order. This means your T-shirt is produced specifically for you after your order is placed.
Processing Time
Orders are usually processed and prepared for shipment within 2–5 business days.
Once your order has been processed, it will be shipped to the delivery address provided at checkout.
Estimated Delivery Times
Delivery times vary depending on your location.
| Destination | Estimated delivery time |
|---|---|
| 🇬🇧 United Kingdom | 5–6 business days |
| 🇪🇺 Europe | 5–8 business days |
| 🇺🇸 United States | 7–9 business days |
| 🇦🇺 Australia | 5–8 business days |
| 🇨🇦 Canada | 10–12 business days |
These delivery times are estimates and not guaranteed. Delivery may occasionally take longer due to circumstances outside our control, including postal delays, customs processing, weather conditions, strikes or other unexpected disruptions.
Shipping Costs
Free standard shipping is included with all orders.
There are no additional standard shipping charges at checkout for the destinations currently covered by our free shipping offer.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where tracking is available.
Please allow some time for the tracking information to become active after your order has been dispatched.
Delivery Address
Please make sure your delivery address is correct and complete when placing your order.
We are not responsible for delays, failed deliveries or additional costs caused by an incorrect or incomplete address provided by the customer.
If you realise that you have entered the wrong address, please contact us as soon as possible at:
We will do our best to help, but we cannot guarantee that the address can be changed once an order has entered production or has been shipped.
Customs, Duties and Taxes
For international orders, customs duties, import taxes or other charges may apply depending on the destination country and local regulations.
Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also cause additional delivery delays that are outside our control.
Delayed or Missing Orders
If your order has not arrived within a reasonable time after the estimated delivery period, please contact us at:
Please include your order number so that we can investigate the shipment.
If tracking shows that an order has been delivered but you cannot locate it, please first check with other members of your household, neighbours or the delivery location provided by the carrier.
We will do our best to assist you in contacting the relevant shipping provider.
Contact Us
If you have any questions about shipping or your order, please contact us at: