Refund policy

Returns & Refunds

We want you to be happy with your MiloPenguin purchase. If you need to return an item, please read the information below.

30-Day Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be:

Unworn and unused
Unwashed
In the same condition in which you received it
With its original tags and packaging
Accompanied by proof of purchase

To request a return, please get in touch with us at support@milopenguin.com before sending anything back.

If your return is approved, we will provide you with the return instructions and the address where the item should be sent.

Please do not send your order back without contacting us first. Returns sent without prior approval may not be accepted.

Return Shipping Costs

For returns due to a change of mind, incorrect size, colour choice, or simply deciding that the product isn't right for you, the customer is responsible for the direct cost of return shipping.

As a small independent brand, we currently ask customers to cover return shipping costs for change-of-mind returns. This helps us keep our products and prices as accessible as possible while continuing to grow MiloPenguin.

We recommend checking the size chart before ordering and comparing the measurements with a favourite T-shirt you already own to help you choose the best fit.

If your item is faulty, damaged, incorrectly printed, or you received the wrong item, you will not be responsible for the return costs.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, incorrectly printed, or you receive the wrong product, please contact us at support@milopenguin.com as soon as possible.

Please include:

Your order number
A description of the problem
Clear photos showing the issue

We will review the problem and, where appropriate, arrange a replacement or refund.

You will not be responsible for return shipping costs when the problem is due to an error or fault with your order.

Exchanges

We currently do not offer direct exchanges.

If you need a different size, colour or design, please contact us first. Where applicable, you can return the original item and place a new order for the item you would like.

Please remember that return shipping costs for a change of mind or incorrect size are the responsibility of the customer, subject to your statutory consumer rights.

European Union – 14-Day Right of Withdrawal

For eligible orders shipped to the European Union, you generally have the legal right to cancel your order within 14 days of receiving the goods without giving a reason.

If you choose to exercise this right, you are responsible for the direct cost of returning the goods, provided that you were informed of this before completing your purchase.

The item should be returned in accordance with the applicable consumer regulations and must be handled with reasonable care.

Your statutory rights regarding faulty, damaged or incorrectly supplied goods are not affected by this return policy.

Refunds

Once we receive your returned item, we will inspect it and confirm whether the refund is approved.

If your refund is approved, it will be issued to your original payment method.

For returns under our voluntary 30-day return policy, we will process the refund as soon as reasonably possible after receiving and inspecting the returned item.

For cancellations made under applicable statutory consumer rights, refunds will be processed in accordance with the applicable legal requirements.

Please note that your bank or payment provider may take additional time to process the refund and make the funds available in your account.